Frequently Asked Questions
What makes your props different from cardstock or paper signs?
Our props are made from 5 mm PVC — not paper, not foam, not cardboard. They're waterproof, fade-resistant, and reusable for 100+ events. You’ll feel the difference the second you hold one.
Are your props reusable?
Yes — our props are made to last. They’re designed to handle wild dance floors, sweaty hands, spilled drinks, and everything in between without bending, peeling, or falling apart.
What kinds of events are your props good for?
Perfect for weddings, bachelorettes, birthday parties, brand activations, girls’ trips, content shoots, HBCU grad parties, and everything in between. If people are taking pics — these belong in the frame.
Can I create a custom prop with my own phrase?
Absolutely! From inside jokes to your brand slogan, we’ll design a custom prop that’s so you. Tell us what you want and we’ll send a digital proof before we print.
Do you send a mockup before printing custom props?
Yes! All custom orders include a digital preview for approval. No surprises — just the prop you imagined, brought to life.
How long do custom props take to make?
Custom orders typically ship in 2–3 weeks. Need it faster? Email us before checkout.
How fast do you ship orders?
Most in-stock orders ship same or next business day from our Atlanta studio. Custom props may take longer depending on design approval and production. If your order includes a custom prop, your entire order ships together once the custom piece is ready.
Do you offer express or rush shipping?
Yes! Faster shipping options are available at checkout. If you’re on a hard deadline, message us before ordering.
Do you ship internationally?
Yes! We ship worldwide. Rates and delivery times vary by destination and will appear at checkout.
What if my package says “delivered” but I didn’t get it?
Once your order leaves our studio, it’s in the carrier’s hands (UPS/USPS/FedEx). If tracking shows delivered but you didn’t receive it, we’ll help file a claim with the carrier. Refunds or replacements can only be issued after the carrier’s investigation. Stolen packages after delivery aren’t covered by the carrier or Prop Culture; please file a police/insurance claim.
What if my package is delayed or lost?
You’ll get a tracking number as soon as your order ships. If something’s delayed or missing, contact us and we’ll help file a claim.
Pro tip: Confirm your address at checkout — we can’t reroute once it’s in transit.
Do you accept Afterpay or Shop Pay?
Yes — split your total into four interest-free payments using Shop Pay or Afterpay at checkout.
Can I use promo codes or bundle discounts?
Yes. Enter valid promo codes at checkout. You can also save by grabbing bundles or combining multiple props in one order to save on shipping.